Refund & Cancellation Policy

This policy explains how cancellations, refunds, build deposits and failed payments work at Live Free Software. It is part of our Terms of Service.

Each section starts with a short summary in italics. Summaries are for convenience; the full text governs.

1.How to cancel

In short: any time, in the app or by email. No contracts.

All plans are month to month. Cancel any time in the app or by emailing [email protected]. Cancelling online is as easy as signing up. Your cancellation takes effect the day you request it.

2.Subscription refunds

In short: you get back the days you didn't use.

When you cancel, we refund the unused days of your current billing cycle:

We send refunds to your original payment method. Most banks post them within 5 to 10 business days.

3.Build deposits

In short: no refund on a finished build. Up to 50% back if work hasn't been finished.

A build is completed when it is published to your domain or when you approve it in writing, whichever comes first.

4.Transparency of costs

In short: your plan price, plus metered usage at published rates. Usage is not refundable.

Your monthly plan price covers the features of your plan. Some things are metered and billed separately at our published rates:

• text and picture messages, voice minutes and phone numbers;
• email volume and AI usage;
• premium actions;
• carrier registration (10DLC) fees;
• domains and business listings.

Usage and carrier fees are non-refundable. This includes failed or undelivered messages and registration fees for campaigns carriers reject.

Pass-through usage rates may change on 24 hours' notice. Plan prices change only with 30 days' notice, and you may cancel before a new price takes effect.

5.Changing plans

• Upgrades take effect right away. We charge the prorated difference.
• Downgrades take effect on your next billing date.
• Downgrading from a custom build takes the automations we built offline and unpublishes the custom site. We save a copy.

6.Failed payments

In short: 30 days to catch up, then the account is suspended until paid.

If a payment fails, we retry it and notify you. Your account stays active for 30 days while you catch up.

If any balance is still past due after 30 days, we suspend your account. It stays suspended until every past-due balance is paid in full. Overdue amounts accrue a late fee of 1.5% per month, or the highest rate the law allows, if lower.

7.Disputes and chargebacks

Please contact us before disputing a charge with your bank. Email [email protected] or call 351-277-0785. We usually fix billing issues the same day.

If you file a chargeback, we may suspend your account until it is resolved and recover our costs.

8.What happens when you leave

9.Contact us