Privacy Policy

Last Updated: September 18, 2026

Live Free Software (“Live Free Software,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website, software, applications, products, and services (collectively, the “Services”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Live Free Software, we may collect the following categories of information.

Information You Provide Directly

We may collect information you voluntarily provide to us, including:

Name

Business name

Email address

Phone number

Business address

Billing and payment information

Account login information

Contact information

Information submitted through forms, surveys, calendars, chat widgets, or other features

Communications you have with us

Customer support information

Information necessary to provide or manage your account

Any other information you voluntarily provide through our Services

Information Collected Automatically

When you use our website or Services, we may automatically collect certain technical and usage information, including:

IP address

Browser type and version

Device type

Operating system

Pages visited

Referring and exit pages

Date and time of visits

General geographic information

Website interaction information

Session information

Device identifiers

Cookies and similar technologies

We may use cookies, local storage, session storage, pixels, tags, and similar technologies to operate, secure, analyze, and improve our Services.

For more information about these technologies, please review our Cookie Policy.

2. Information Collected Through Our Platform

Live Free Software provides software and business-management tools that may allow our customers to manage their own business information and communications.

Our customers may use the Services to collect and manage information relating to their own customers, leads, prospects, employees, or other contacts.

This information may include:

Names

Email addresses

Phone numbers

Mailing addresses

Appointment information

Form submissions

Customer communications

Purchase or transaction information

Notes and other CRM information

Marketing preferences

SMS and email consent records

Website interaction information

Other information entered into the Services by our customers or their users

When a Live Free Software customer uses our platform to collect or process information about their customers, that customer is generally responsible for determining what information they collect and how they use it.

3. How We Use Information

We may use information we collect to:

Provide, operate, and maintain our Services;

Create and manage user accounts;

Process payments and subscriptions;

Provide customer support;

Communicate with you about your account;

Send transactional communications;

Send service-related notifications;

Process forms, appointments, and requests;

Provide CRM functionality;

Provide website, funnel, and automation functionality;

Facilitate email and SMS communications;

Maintain messaging preferences and consent records;

Prevent fraud, abuse, and unauthorized activity;

Monitor and improve the performance of our Services;

Analyze usage and trends;

Develop and improve our products and features;

Comply with legal and regulatory requirements;

Enforce our Terms of Service and other agreements; and

Protect the rights, property, and safety of Live Free Software, our customers, and others.

4. Email Communications

Live Free Software may provide email marketing, automation, notification, and transactional messaging functionality.

Depending on how you interact with us or how our customers configure the Services, you may receive emails relating to:

Your account;

Transactions or purchases;

Appointments;

Service notifications;

Customer support;

Marketing communications;

Promotions;

News and updates; or

Other communications authorized by you or initiated by our customers through the Services.

Marketing emails will include an appropriate method for unsubscribing from future marketing communications.

Unsubscribing from marketing communications does not necessarily prevent us from sending transactional, account-related, security-related, or other legally permitted service communications.

5. SMS and Text Messaging

Live Free Software may provide SMS/MMS messaging functionality that allows businesses using our Services to communicate with their customers and contacts.

SMS communications may include:

Appointment reminders;

Customer notifications;

Service updates;

Transactional messages;

Customer support communications;

Marketing messages;

Promotional offers;

Follow-up communications; and

Other messages authorized by the recipient.

SMS Consent

Where SMS marketing or other recurring messaging is used, recipients must provide appropriate consent before receiving messages, as required by applicable law and telecommunications requirements.

SMS consent must be voluntary and may be provided through methods such as an online form, website, text-to-join keyword, or another supported opt-in method.

Providing a telephone number alone does not necessarily constitute consent to receive marketing text messages.

SMS consent may be separate from consent to receive other communications or from acceptance of our Terms of Service.

Message Frequency

Message frequency may vary depending on the program, service, or business sending the messages.

Where applicable, the applicable SMS opt-in disclosure will provide additional information regarding expected message frequency.

Message and Data Rates

Message and data rates may apply.

Opting Out of SMS Messages

Recipients may generally opt out of recurring SMS marketing messages by replying STOP to the applicable messaging number.

Recipients may request assistance by replying HELP or by contacting the applicable business or support contact identified in the messaging program.

After an opt-out request is received, we will process the request in accordance with applicable requirements and messaging-provider policies.

Certain transactional or legally required communications may be handled separately from marketing communications.

6. Mobile Information and SMS Consent

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

SMS consent and mobile information will not be transferred to another company for the purpose of allowing that company to send its own marketing or promotional messages.

Where information must be shared with service providers to operate the Services, such sharing is limited to the purposes necessary to provide, maintain, secure, or support the Services and does not authorize those providers to use your mobile information for their own independent marketing purposes.

7. How We Share Information

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers that help us operate our business and provide the Services.

These providers may assist with:

Cloud hosting;

Data storage;

Payment processing;

Email delivery;

SMS delivery;

Telecommunications;

Customer support;

Analytics;

Security;

Fraud prevention;

Website functionality;

Infrastructure;

Software integrations; and

Other business operations.

These providers are permitted to access information only as reasonably necessary to perform services on our behalf.

Business Transfers

If Live Free Software is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law;

Respond to legal process;

Respond to governmental requests;

Enforce our agreements;

Protect our rights or property;

Prevent fraud or abuse;

Protect the safety of users or others; or

Investigate suspected unlawful activity.

8. Customer Data and Third-Party Integrations

Our Services may integrate with third-party platforms and services selected by our customers.

Depending on the features used, integrations may include payment processors, email providers, telecommunications providers, advertising platforms, analytics providers, calendar services, and other third-party applications.

When you choose to connect or use a third-party service, information may be shared with that service according to the applicable integration and that third party's privacy practices.

We encourage you to review the privacy policies of third-party services you choose to connect to our platform.

9. Payment Information

Payments may be processed through third-party payment processors.

Live Free Software may not directly store complete payment card information when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate our Services, remember preferences, maintain sessions, support forms and functionality, analyze usage, and improve the user experience.

These technologies may include:

Browser cookies;

Local storage;

Session storage;

Pixels;

Tags; and

Similar tracking technologies.

For additional information about the technologies used on our website, please review our Cookie Policy.

11. Analytics and Tracking

We may use analytics and attribution technologies to understand how users interact with our Services.

This may include information such as:

Pages viewed;

Sessions;

Traffic sources;

Referring URLs;

Device information;

Website interactions;

General location information; and

Other usage information.

Analytics may help us understand website performance, improve our Services, identify technical issues, and understand how users interact with our products.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information.

13. Data Retention

We retain information for as long as reasonably necessary to:

Provide the Services;

Maintain customer accounts;

Fulfill business and contractual obligations;

Maintain records;

Resolve disputes;

Prevent fraud and abuse;

Comply with legal requirements; or

Enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

14. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

Request access to personal information we maintain about you;

Request correction of inaccurate information;

Request deletion of certain information;

Request information about how your information is used;

Opt out of certain marketing communications;

Unsubscribe from marketing emails;

Opt out of eligible SMS marketing communications; and

Exercise other rights provided under applicable privacy laws.

To exercise applicable privacy rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

15. Marketing Communications

You may opt out of marketing emails by using the unsubscribe mechanism included in the applicable email.

You may opt out of applicable SMS marketing messages by replying STOP to the applicable messaging number.

Opting out of marketing communications does not necessarily prevent us from sending transactional, account, security, or other service-related communications.

16. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

17. Third-Party Websites

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you access.

18. United States Privacy Laws

Depending on where you live and how our Services are used, you may have additional privacy rights under applicable state or federal laws.

Where applicable, Live Free Software will process valid privacy requests in accordance with the requirements of the relevant jurisdiction.

Because privacy laws vary by state and may change over time, the rights available to an individual may depend on their location and circumstances.

19. International Users

Our Services may be operated from and supported using infrastructure located in the United States or other jurisdictions.

If you access our Services from outside the United States, your information may be transferred to, stored in, or processed in jurisdictions that may have different data-protection laws than your jurisdiction.

By using the Services, you acknowledge that such transfers may occur, subject to applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect information.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Live Free Software

Email: [email protected]

Website: https://www.livefreesoftware.com

SMS / Messaging Disclosure

Live Free Software may provide SMS messaging functionality to businesses using our Services. Message frequency varies. Message and data rates may apply. Recipients may opt out of recurring marketing messages by replying STOP and may request assistance by replying HELP.

Mobile phone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.